How a flag is found
Plain rules, from the payout file
Every flag comes from a column on the CSV you upload. A flag is a reason to look, not a promise that the app will pay. Revcover does not store DoorDash, Uber Eats, or Grubhub passwords.
Customer refund
The payout row has a refund amount above zero. Revcover reads the customer reason when the file includes one, and sorts that reason into delivery, the restaurant, a cancellation, or unrecognized. A delivery reason is more likely to be worth asking about. A food or missing-item reason stays out of the headline until you compare it with the ticket.
Open the order, compare the reason with the ticket, and file only the part that does not match what you sent.
Error charge
The payout row has an error charge above zero. That is money the app deducted and labeled as an order mistake. Revcover uses the same reason categories as a refund. It does not decide the complaint is wrong.
Read the complaint in the app. If the ticket matches what you sent, use the filing note. If the complaint matches the food, leave it.
Large adjustment
The adjustment column is at least $15. Revcover flags the size so you can see it. An adjustment is not counted as money the app owes until the row says what the change was for.
Match the adjustment to the order. Ask the app to name it before you treat it as a claim.
Payout gap
Revcover adds the subtotal, tax, fees, refunds, error charges, and adjustments on the row, then compares that with the net payout. A gap of at least $10 that is also at least 20% of the subtotal, on an order of at least $15, is flagged. The file does not say the gap is the app's fault, so it stays out of the headline.
Compare the lines with the deposit. Ask the app which line explains the gap.
Duplicate transaction
The same transaction id appears more than once in the upload, or it already appeared in an earlier upload. Revcover counts the extra copy once. Uploading the same file twice can cause this flag.
Check the app to see if the charge is really there twice. If you uploaded the file twice, skip the flag.
Missing details
The row is missing an order number, a date, the subtotal, or the net payout. Revcover cannot check the payout without those fields, and it does not count the row as money you might get back.
Download the report again, or fill the missing details in from the order page, before you file anything.
Canceled order
The order status says canceled, and the row still has a fee or a short payout. If there is no food sale, Revcover asks about the fee that was still charged. If the customer canceled and a fee was kept, Revcover counts the fee, not the food total. If the app or courier canceled and the payout is short, Revcover counts that shortfall. It does not know whether the food was already made.
Add the ready or handoff time from the tablet. Ask about the fee when the food was already made.
Commission above your rate
You entered a contract percent in settings. Revcover multiplies the order subtotal by that percent and compares it with the commission column. The flag is only the dollars above the contract, and only when that extra is at least $1. Canceled orders are skipped. If you have not entered a rate, Revcover does not guess one.
Compare the percent with your contract. Ask about the extra dollars, not the whole commission.
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